Critical Incident Management Service Manager

Accenture

Bengaluru, Karnataka, India

Contract

Managed Service Provier

Oct 26

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centres. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.


Project Role :

Service Manager


Role Description :

Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in the overall growth of the outsourcing contract and its financial performance.


Management Level :

10


Work Experience :

4-6 years


Work location :

Bengaluru


Must-Have Skills :

Critical Incident Management


Good To Have Skills :

No Industry Specialization


Job Requirements :


Key Responsibilities :

  • A: Technical Consultant who has run Incident bridges in the capcity of a troubleshooter
  • B: Lead the day-to-day management of contract operations and performance
  • C: Even can look at technical Problem Managers


Technical Experience :

  • A: ITIL Certified
  • B: Knowledge on Datacenter, Storage, Linux/Solaris, FTP concepts, Networking concepts etc
  • C: Monitoring Tools knowledge for Splunk / Optier / Solarwinds / HP Omni / CA Spectrum etc preferred D: Cloud Architecture / Support experience is added advantage


Professional Attributes :

  • A: Highly effective oral, written communication and presentation skills required


Educational Qualification :

Graduate

Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

Accenture

Let there be change

{{notification.msg}}